Shipping
At this time, KOZA offers shipping services exclusively within Malaysia. We are working diligently to expand our shipping capabilities to serve more locations in the future. Please ensure that your shipping address is within Malaysia before placing your order.
Once your order is processed, please allow 2-3 business days for handling and packaging before shipment. We partner with trusted courier services to deliver your order safely and efficiently. You will receive a confirmation email with tracking information once your order has been dispatched.
Refunds
Due to hygiene reasons, we do not offer refunds or exchanges on our products. However, if you receive a defective or incorrect item, please contact us immediately at kozasocks@gmail.com with details of the issue. We will work with you to resolve the problem and ensure your satisfaction.
At KOZA, your shopping experience is important to us, and we strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our shipping and refund policies, please feel free to reach out to us. Thank you for choosing KOZA for your sock needs!